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| What is LoyaltyMatch? |
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| LoyaltyMatch is a new and exciting way to get the things you want from the 1000’s of loyalty programs around the world. Search for items offered by other loyalty programs from a unique global marketplace. When you are ready to begin your LoyaltyMatch experience, register and start trading. After finding the item you want, we try to locate a member who wants to make a cash or merchandise trade with you. LoyaltyMatch maintains satisfaction information on all transactions to help maintain a safe and secure trading environment where you can develop trusting relationships with other LoyaltyMatch members. |
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| I Want To Shop On LoyaltyMatch |
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| How do I find a reward? |
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| You simply use Loyaltymatch's powerful search engine to locate unlimited reward products from 1000's of Loyalty Programs. Go to advanced search and give it a try! |
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| Do I have to be a member to search or browse? |
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| No. |
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| Is there a fee to become a member? |
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| No. Registering an account with LoyaltyMatch is free and easy. Register here |
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| Do I have to belong to a reward program to shop or register? |
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| No. Other members will use their points to fulfill your shopping request. |
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| So even if I belong to a loyalty program, I can shop for items outside of my current program? |
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| Absolutely! Don't forget, other members will use their points to fulfill your shopping request. |
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| Are there any types of items that cannot be listed? |
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| Yes. Certain dangerous, illegal, offensive, and perishable items are not allowed on LoyaltyMatch. We do our best to filter all non-matching items. If you are unsure, you may also send an email to
and include the item description. |
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| How do I request an item? |
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After searching for the item you desire, you simply click on  and your trading process begins. You must be registered to make a trade request. |
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| Okay, I think I understand searching and trade requesting, but how do I buy the item I want? |
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| You set a purchase price for the item. This price is what you will pay another member (the seller) for redeeming their points and obtaining the item for you. |
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| How do I decide the purchase price or value of an item I want? |
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It is up to you to decide the value (price) of a reward. The options to buy, sell or trade rewards are available in one of two formats: fixed price or trade.
- Fixed Price: The buyer (you) sets a definite price at which the reward will sell immediately if a seller clicks Make Offer.
- Trading: Based on the principle of perceived value, this option allows a buyer to select a reward they want to trade for in exchange for a reward from the seller.
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| I need more help with the concept... |
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The LoyaltyMatch concept is quite unique. You search for items and set an asking price. The LoyaltyMatch system will find suitable sellers to reward you. Let's review the two options when you make a trade request:
Making a Cash Offer: A member who wants to buy a reward first searches the LoyaltyMatch database for rewards available through all programs. Once the buyer finds a desired reward, the buyer notifies LoyaltyMatch of a "cash offer" for the reward. LoyaltyMatch contacts potential sellers that a buyer is making a cash offer to buy a loyalty program reward.
Making a Trade Offer: A member who wants to buy a loyalty program reward first searches the LoyaltyMatch database for rewards available through all programs. Once the buyer finds a desired reward, the buyer notifies LoyaltyMatch of a "trade offer" for the reward. Once the buyer finds a desired reward, the buyer notifies LoyaltyMatch of a "cash offer" for the reward. LoyaltyMatch contacts potential sellers that a buyer is making a trade offer to exchange loyalty program rewards.
A buyer has the option of selecting Cash Offer, Trade Offer or both.
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| Okay I understand sending cash for an item, but what about a trade? |
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In the case where a buyer is trading with a seller, it is up to both members to redeem their respective points for the reward items and make any necessary shipping arrangements.
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| What does "pending activation" mean? |
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| All trade requests start is "Inactive". Even though the request is not active, you will see the number of members eligible to complete your trade. It is up to you to decide to activate the request. Once activated, the LoyaltyMatch system will notify all members that are eligible to purchase your reward item (as an exchange alert). Remember, only trade requests that are active will appear in another member's exchange alert. |
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| How much does it cost to activate a trade? |
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| You will be charged $1.99 CDN to activate a trade. Trades remain active for 60 days. |
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| How do I manage my trade requests? |
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| The LoyaltyMatch trade request screen provides you with the details and status of your trades. Use this page to accept, modify, or reject an offer. You may also modify or renew a trade and cancel any trade request. |
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| How do I accept a seller's offer? |
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| When someone proposes an offer, you will receive an email notification and the new offer will appear in your offers screen. To view the details of the trade, click the trade ID in your trading account. To accept the offer, click Accept Offer. |
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| What is the Trade Confirmation? |
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| The Trade Confirmation is the final record of your transaction. It contains all the details of your trade agreement; including the item, additional cash offerings, delivery information, and message history. |
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| Can members contact each other? |
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| Only after a trade has been made active or an offer is placed are members allowed to contact each other. The LoyaltyMatch process allows communication between members during which a proposed trade is accepted, modified or rejected. Once you have proposed an offer, the negotiation process begins when an email is sent to the members who belong to loyalty programs that can Match your request. After the offer has been reviewed, you are notified by a LoyaltyMatch member of their merchandise offer to Match your offer. The trade process continues until the transaction is completed. |
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| How do I pay the other member? |
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| It is up to both members to finalize the payment details. We recommend a secure payment system like PayPal. |
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| Is there more information you can give me? |
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Sure. There are a lot of common sense actions that must take place. For example, in the case where a buyer is trading with a seller, the buyer is expected to notify the seller of the expected ship date of the reward when confirming the order. The seller must also keep in contact with the buyer regarding all shipping activity.
In making a reward purchase or trade, you warrant and covenant to LoyaltyMatch that: (a) you are legally able to trade the rewards through the LoyaltyMatch Site, (b) you have read and agreed to the terms and conditions of for the loyalty or rewards program from which you are listing rewards to buy or trade on the LoyaltyMatch Site, and, (c) your offer to buy or trade will not violate the terms and conditions of your respective Loyalty Program as they pertain to you.
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| How do I give a feedback rating? |
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For each transaction, only the two members can rate each other by leaving feedback. Each feedback consists of a positive, negative, or neutral rating, and a short comment. Leaving honest comments about a particular LoyaltyMatch member gives other Community members a good idea of what to expect when dealing with that member. The feedback becomes a permanent part of the member's profile.
Feedback ratings are used to determine each member's feedback score. The higher the feedback score, the more positive ratings they've received from members. Learn more what these ratings mean. The feedback score and the corresponding feedback icon is shown next to the every member's user ID. Feedback can be entered at end of each completed transaction.
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| I Want To Convert My Points Into Cash or Items |
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| How do I convert my points? |
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| Simply become a member and register your points with the LoyaltyMatch system. When a buyer selects a reward from your program, the LoyaltyMatch system matches you with their trade request. |
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| Is there a fee for becoming a member? |
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| No. Registering an account with LoyaltyMatch is free and easy. Register here |
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| So what happens next? |
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| Once you register your programs and current points, the LoyaltyMatch system will notify you when a buyer (a shopper) is requesting an item from your program. You must have enough points to fulfill their request. |
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| What are Exchange Alerts? |
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| Once LoyaltyMatch obtains a trade request from the buyer, we notify potential sellers of the trade offer. Exchange Alerts are a convenient method for watching all trade requests that you can fulfill with your program points. |
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| How do I fulfill a trade request (propose an offer)? |
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| Scan the Exchange Alerts screen to find an item pending an offer. When you find a cash offer or trade request you desire, click on the make offer link.
Follow the instructions in the LoyaltyMatch screens to submit your offer. After you submit an offer, the buyer receives and email notification of your proposal. |
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| Is the trade now complete? |
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| No. The buyer will be notified of your intention to redeem points for the reward item. It is up the buyer to finalize the deal. They have the right to reject your offer for any reason (e.g. a bad rating). |
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| What if the buyer accepts my offer? |
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| At this point you will be charged the $1.99 CDN transaction fee. Both you and the buyer will receive instructions via e-mail. You arrange to receive payment from the buyer and prepare to redeem your points. |
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| How do I receive money from the buying member? |
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| It is up to both members to finalize the payment details. We recommend a secure payment system like PayPal. |
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| I need more detail about the exchange. |
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We confirm the buyer is willing to pay the transaction fee, any shipping costs, and any taxes in connection with the reward (for a trade). We confirm that the seller is willing to pay the transaction fee, any shipping costs, and any taxes in connection with the reward. The seller is then expected to notify the buyer of expected ship date when confirming the order. Please be aware the certain loyalty or rewards program may charge taxes on the redemption of points for goods, including without limitation, the federal Goods and Services Tax ("GST") or provincial sales tax. It is the responsibility of the buyer or the seller to pay these taxes
In making a trade or cash sale, you warrant and covenant to LoyaltyMatch that: (a) you are legally able to trade the rewards through the LoyaltyMatch Site, (b) you have read and agreed to the terms and conditions of for the loyalty or rewards program from which you are listing rewards to buy or trade on the LoyaltyMatch Site, and, (c) your offer to buy or trade will not violate the terms and conditions of your respective Loyalty Program as they pertain to you.
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| How do I ship an item? |
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| You order the merchandise from your Loyalty program and ship it to the address provided in your transaction statement. For international trades, refer to the details regarding international shipping with each loyalty program(s) you are a member. Members are responsible for all handling and shipping charges not covered by the loyalty program. |
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| Can members contact each other? |
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| Only after a trade has been made active or an offer is placed are members allowed to contact each other. The LoyaltyMatch process allows communication between members during which a proposed trade is accepted, modified or rejected. Once you have proposed an offer, the negotiation process begins when an email is sent to the members who belong to loyalty programs that can Match your request. After the offer has been reviewed, you are notified by a LoyaltyMatch member of their merchandise offer to Match your offer. The trade process continues until the transaction is completed. |
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| How do I give a feedback rating? |
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For each transaction, only the two members can rate each other by leaving feedback. Each feedback consists of a positive, negative, or neutral rating, and a short comment. Leaving honest comments about a particular LoyaltyMatch member gives other Community members a good idea of what to expect when dealing with that member. The feedback becomes a permanent part of the member's profile.
Feedback ratings are used to determine each member's feedback score. The higher the feedback score, the more positive ratings they've received from members. Learn more what these ratings mean. The feedback score and the corresponding feedback icon is shown next to the every member's user ID. Feedback can be entered at end of each completed transaction.
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| Does LoyaltyMatch.com allow for the barter, sale or exchange of points or miles, mileage credit, airline reward travel, or mileage tickets? |
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No.
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| Signing in to your LoyaltyMatch account. |
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When signing in, you can choose to have your computer remember your sign-in information. When you select Remember Me during sign in, your computer will remember your member information so that you don't have to re-enter your user ID and password. What does this mean? Even if you disconnect from the Internet, close your browser, or turn off your computer, your membership information will be retained for the next LoyaltyMatch session.
Note: As a safety measure, if you're using a public or shared computer, always click the Log Out link near the top of the page when you're finished using LoyaltyMatch. This will clear your sign in information.
Note: For security purposes, your password is automatically encrypted when you sign in.
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| What information can I place in My Profile? |
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| You may display a biography, an avatar and your favourite members. Profile options allow you to hide or show these features to other members. |
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| What information can I change in My Account? |
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| My Account provides you with the online tools change your addresses, email, password, manage your loyalty points and more. |
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| What are those fancy symbols following the user id? |
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Symbols are a convenient method to indicate special qualities of a member.
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| Why do you need my address information? |
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Your billing address is used for confirmation during the billing process. Your shipping address is used when receiving rewards. Please ensure your addresses are accurate.
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| How do I create a group? |
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| Select "Create Group" from your MyAccount menu, our from any group page. You must specify a unique group name, the group charter, access (private or public) the category and subject (to aid searches), and enable any features (e.g. discussion).
During group creation you will be asked if the group is used for Community Commerce. Select yes, if you are a fund-raising, church, non-profit or similar organization. For more informatio, go to Community Commerce
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| What is the group charter? |
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The group charter sets out posting terms, special conditions, and policies for the group members. Basically outlines the rules of conduct.
Charters must be consistent with all LoyaltyMatch policies. For example, a charter cannot require a member to post personal contact or billing information.
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| What is the difference between a private and public group? |
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Public Group: All members of LoyaltyMatch can see the group information and anyone can join the group and post to the board (if enabled). All LoyaltyMatch members can see the member list and bulletin board (if enabled).
Private Group: All members of LoyaltyMatch can see the group information, but only invited members can join the group and post to the board (if enabled). Only group members can see the member list and bulletin board (if enabled).
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| How do I join a private group? |
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Members may join a private group only when they are invited by the moderator.
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| How do I report group or discussion abuse? |
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Send an e-mail to:
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| How do I join a private group? |
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Members may join a private group only when they are invited by the moderator.
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| How do I report group or discussion abuse? |
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Send an e-mail to:
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| How many moderators can a group have? |
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Two.
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| What can moderators do? |
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Moderators can change the group icon, description, charter, and options. They can also remove members, assign another moderator and remove a moderator.
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| I don't want to be the group moderator anymore. How can I remove myself as moderator? |
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You can only remove yourself as the moderator if there is a second moderator for the group. The option to remove a moderator is on the group member list.
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| I'm the group moderator, and I want to leave the group. How do I do this? |
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You must first remove yourself as the moderator (as long as there is a second moderator). You can then leave the group. The option to remove a moderator is on the group member list.
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| What is Community Commerce™? |
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LoyaltyMatch encourages the support of non-profit and fund-raising organizations through the member community. LoyaltyMatch members marked with a  belong to a Community Commerce group. This unique LoyaltyMatch feature allows teams, non-profits or organizations to leverage the combined selling power of each group member's points.
For example, a church group may be raising funds to purchase Sunday School supplies or to perform repairs to the church roof. All members of the congregation sign up with LoyaltyMatch and join the church's group. When a member of that group sells their points, they donate the money to the church (and receive a tax receipt). For more information, go to the Community Commerce page.
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| How does it work? |
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| Have all your non-profit and fund raising people join LoyaltyMatch. One LoyaltyMatch member (the moderator) must create a new group. During group creation please select the Community Commerce checkbox.
All members then join this group and are immediately identified as a Community Commerce member with the house icon. By joining a Community Commerce group, LoyaltyMatch reward buyers will see the symbol beside the group member's user name and can base their trade request and offer decisions on this information. With a successful offer, Community Commerce members convert their points to cash on LoyaltyMatch and contribute the money received to the fund raising or non-profit organization |
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| Does LoyaltyMatch track donations? |
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| No. LoyaltyMatch cannot verify an organization, their members or the donations. If you suspect a group is not eligible for Community Commerce, please report this to LoyaltyMatch. Send an e-mail to: |
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Have questions about how to trade, buy or sell loyalty program merchandise?
Email at .
You are buying merchandise from a third party; neither LoyaltyMatch nor LoyaltyMatch Inc. is the seller. Merchandise exchanges and pricing are set by the members and may differ from retail value. ALL TRADES ARE FINAL. No refunds, cancellations or exchanges will be issued for date or time changes or partial performances. All prices listed are in Canadian (CDN) dollars
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member belongs to a group that supports 